The word ‘Process’ has a lot of negative connotations – ‘boring’, ‘time wasting’, ‘pointless box ticking’, ‘unnecessary’, ‘incomprehensible’, ‘bureaucratic’ etc. Yet few can argue but that good processes are a hallmark of all successful enterprises. Smart process is about getting it right, in the most efficient way, first time, 100% of the time.  It is … Continue reading The Power of Process